PelPrint.com New Orleans' Online Print Shop View Cart

FAQ's

  1. What is the production turnaround time for my orders?

      Turnaround time begins once your file is uploaded. All the times are based on normal business days, Monday through Friday, excluding federal holidays. Please note this does not include shipping time.

    Standard Orders:
      Shipping Orders:

        Orders Placed By 2pm CST: Turnaround time begins that day.

        Orders Placed After 2pm CST: Turnaround time begins the next business day.

        For example, if an order is placed by 2pm CST on Tuesday, and the Turnaround Time for the product is three days, printing will be completed on Thursday. If the order is placed AFTER 2pm CST on Tuesday, printing will be completed on Friday.

        UPS Ground Shipping Map - click here.

      Store Pick-up:

        If an order is placed on a business day BEFORE 2pm CST, you will receive an email notification when your order is ready for pick up.

        Note: each product has its own standard turnaround time schedule.

    Next Day Order:
      Shipping Orders:
        If an order is placed on a business day BEFORE 2pm CST, then it will be shipped the next day.

      Store Pick-up:
        If an order is placed on a business day BEFORE 2pm CST, then it will be available for pick-up on the next day after 4:00 p.m. CST. You will receive an email notification when your order is ready.

        Note: not all items are available for next-day turn around.

  2. What file types does PelPrint.com accept?

      Currently, PelPrint only accepts PDF files. For help on how to save a PDF from various programs click here.
      For help in preparing your files, click here.

  3. Do you print using any Spot or Pantone colors at PelPrint.com?

      We only print 4 color process (CMYK). If you use Spot or Pantone colors, please have them converted to process colors prior to file upload. Click here for more information on colors.

  4. Order cancellation

      If a significant amount of time has not passed, your order may be eligible for cancellation upon request via email, support@pelprint.com. Our Customer Service Team will inform you of any cancellation charges depending on the stage of the order. If job is canceled, any labor hours (proof, graphics design, etc.) or administrative fees (credit cards fees, etc.) will be subtracted from your refund (15%-30% of total transaction).

  5. Why does it take so long to upload files?
      Your file size and your network connection are the two main factors affecting upload speed. Another way to ensure your file gets uploaded in a timely manner is flattening your files.

  6. Reprint/Return Policy

      If there is any issue with your order you must report the problem within 5 business days after the delivery date. Please email us at support@pelprint.com and a representative will assist. If you do not contact us with in that time frame we will assume that your job was correct at the time of receipt.

  7. How can I avoid transparency issues?

      Any transparency issue can be resolved before saving your file. To prevent this, never use shadows, glows, or any other transparency (image or otherwise) on top of a spot color. Always convert your spot color to CMYK and flatten before sending.

Signage FAQ's

  1. How do I submit multiple artworks for a single order?

      At this time, we can only accept one artwork file per job, and we only accept these PDF files. Please make sure your artwork size is the same exact size of your order. Also, do not include any bleed or crop marks.

  2. What file specifications does PelPrint recommend for fast processing?

      PDF files. We also suggest 150 dpi resolution at 100% of the final print size.

  3. Should I include any fonts with my files?

      NO. Instead, please ensure that all fonts are outlined prior to file upload

  4. My artwork file contains transparency, will it print ok?

      No, it is always best to flatten any file you send to PelPrint. PelPrint considers flattening transparency part of basic file setup and will not check for this issue.

  5. What is the difference between raster and vector?

      Raster-based artwork such as photos or flattened artwork (from Adobe Photoshop) are made up of tiny squares (pixels), and depending on your resolution and/or final output size desired, the file could have a low quality end result. Any raster elements you wish to use should have a high enough resolution (DPI) before considering them for your large format product.

      Vector-based artwork such as illustrations or clip-art style elements (from Adobe Illustrator) is made with mathematical calculations, and can be scaled up to any size without losing quality. Keep in mind that any effects used in Adobe Illustrator are raster-based and have transparency: this greatly adds to file size and you must have correct settings in your "Document Raster Effects Settings" to ensure best output for these effects. If you are doing a photo-quality print on a 36" x 48" poster, and leave the raster effects settings at default 72 DPI - you may see tiny squares in your drop shadows, as opposed to a smooth shadow.

  6. Should I scale down my artwork?

      It is not always necessary to scale your artwork down but here are a few good things to know
      Vector Art -- Is your file be over 200"? If yes you will want to scale it down to 50%. While Illustrator has a maximum artboard size nearly 228". Acrobat and others will only read up to 200" resulting in lost artwork. So while the artwork looks ok in Illustrator, it will not print correctly.

      Raster Art -- Will your file be over 30,000 pixels along either axis? If yes you will need to reduce the resolution of the file to reduce the overall file size to 30,000 or less. This will maintain the correct file size and aspect ratio. Don't be worried about losing quality. A 30,000 pixel document at 150dpi is nearly 16' and would not be viewed close up anyway.

  7. Does PelPrint.com print borders?

      You may include borders in your artwork, but PelPrint.com does not recommend it. Borders may vary from batch to batch making exact cuts very difficult. We will not reprint an order with borders of .25" or less.

  8. Do you color match?

      We do not color match.

  9. Can exact measurements be cut for all products?

      Because of the different materials used and the finishing of our products, there is no guarantee for exact measurements of your order. There can be a very small percentage that could be off because of this reason. We do our due diligence to make each product exact to the size requested, but there could be a small measurement that could be off because of the production finishing or material of your order.

How to save a PDF from multiple Programs


Photoshop

Windows

Choose File > Save as...
Set Format to Photoshop PDF
Set Color to Use Proof Setup: Working CMYK
Click Save

Mac

Choose File > Save as...
Set Format to Photoshop PDF
Set Color to Use Proof Setup: Working CMYK
Click Save

InDesign

Windows

Choose File > Export...
Set Type to Adobe PDF
Click Save

Mac

Choose File > Export...
Set Type to Adobe PDF
Click Save

Illustrator

Windows

Choose File > Save as...
Set Type to Adobe PDF
Click Save

Mac

Choose File > Save as...
Set Type to Adobe PDF
Click Save

QuarkXpress

Windows

Choose File > Export... > Layout as PDF...
Set Page to All
Set PDF Style to EPC Export PDF
Click Save

Mac

Choose File > Export... > Layout as PDF...
Set Page to All
Click Options
Set PDF Style to Press – High Quality
Click OK
Click Save

CorelDRAW

Windows

Choose File > Save As...
Set Type to Adobe PDF
Click Save

Word

Windows

Click the Office button
Choose Save As > Adobe PDF
Set Type as PDF Files
Click Save

Mac

Choose File > Save as...
Set Format to PDF
Click Publish

Publisher

Windows

Choose File > Publish as PDF
Set Type to PDF
Click Publish

Pages

Mac

Choose File > Export...
Click on the PDF tab
Set Image Quality to Best
Click Next
Click Export

Keynote

Mac

Choose File > Print
Choose Save as PDF
Click Save